| FAQs |
|
Frequently Asked Questions - Please read these in conjunction with our Terms and Conditions. All our sales are subject to these Terms and Conditions. CUSTOMER CARE How do I contact Customer Care? Phone Anne on 0434 049 688 or Sally on 0419 470 065 any time. You may also email us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it Do you have a retail store? No we do not have a retail store. If you live in Sydney, we’re happy to meet up with you at a mutually convenient time to show you our range. How long does it take to process my order once I place it? Whilst we try to meet orders for products which are in stock as soon as possible, please refer to our Terms and Conditions. If you have a timeline to meet, please let us know in the Comments Section at Check-Out. As an indicative guide to timelines to process an order from the time we accept it, please see the table below. Please note that processing times indicated below do not include Australia Post's shipping time.
Standard (non-custom) item: 1-3 business days. Printed (non-custom) items: 10-15 business days. Custom Colour Items: 4-5 weeks. Printed (custom) items: 4-6 weeks Can I rush an order? If you need to get something from our website urgently, then please contact us to see if we can help. If we are able to fulfill your order urgently, this will incur an additional fee to be discussed at the time of placing your order.
SAMPLES Do you sell samples of your products? Yes. We sell samples of our products at $6.50 per invitation, $4.50 per item for any other product excluding Sale items, custom colour items, monogram cupcake wrappers, monogram invitations, Party Wraps, Baking Cups, European Baking Cups and Moulds, Tea-Light Candles, Cupcake Pick-Tures, Individual Cupcake Stands and Wishing Trees. THE FIRST SAMPLE IS POSTED FREE OF CHARGE.
Can I customise the colour of my sample? Sorry but this option is unavailable.
Do you provide a printing service? Yes we do. Please email us and we're more than happy to send you a quote for printing. Don't forget to let us know approximately how many invitations, place cards and/or accessory cards you'd like printed.
All invitations, place cards and accessories cards arrive blank for 'at home' printing. Printing instructions are included with each order and templates will be provided upon request. We highly recommend the use of a laser printer, not an inkjet printer, for a crisper, cleaner result. Printing with inkjet printers may cause "bleeding" of the ink on some of the insert papers.
ORDERING & PAYMENT What payment methods do you accept? Payment can be made securely on-line by credit card - Visa or Mastercard only - or by direct deposit into our bank account. Orders will not be dispatched until payment has been received in full and cleared in our bank account. Do you charge GST? Yes, all prices quoted already include GST.
SHIPPING What are Lehane’s shipping charges? Items are sent by either Australia Post’s Regular Post service from $2.50 or Express Post service starting from $6.50. Please note that all invitation orders are sent via Registered post from $6.50. Do you ship internationally? We ship anywhere within Australia only. Can I track my item? If you select Express Post you will be given a tracking number. Invitation orders that go via Registered Post will also be given a tracking number. Once your order has shipped, we will send you a confirmation shipping email which includes your tracking number. All orders can be tracked at www.austpost.com.au
RETURNS What is your returns policy? For our Returns Policy, please refer to Clause 10 of our Terms and Conditions.
|